Troubleshooting

My payment failed. What should I do?

Check that your card details are correct and that you have sufficient funds. Try a different payment method if the issue continues. If it still fails, contact your bank to make sure online transactions are enabled, then try again.

There are no available time slots. Why?

The provider may be fully booked for that day. Try selecting a different date or check another provider nearby. Some providers also set a minimum advance booking time of 4 hours, so very near-term slots may not appear.

I did not receive a booking confirmation. What happened?

Check your notifications and My Bookings screen. If the booking shows as Pending, the provider has not confirmed yet. If it is not listed at all, the payment may not have gone through. Try booking again or contact support.

The app is crashing or not loading. What can I do?

Make sure you are running the latest version of the app. Try closing it completely and reopening. If the problem continues, uninstall and reinstall the app. Your account data is stored safely and will not be lost.

How do I contact support?

You can reach support by calling +966 920009812, emailing care@rixa.app, or using the in-app support feature under your profile. The in-app option gives you a ticket number to track your issue.